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F. A. Q.

Here we are answering the questions you might have about our products and policies. If you have a question that does not appear here, please let us know and we will gladly help!

1. What are your products made of?

Our fleece hats are made of Blizzard fleece. It is a beautiful, soft, supple and pill-resistant performance fabric, designed to keep you warm and dry. Its fibers create multiple tiny "air pockets", insulating the body heat. It also does not retain moisture, wicking it away from body. Blizzard fleece is colorfast and stands well to laundering.

2. How do I know which size to order?

All hats, unless otherwise specified, are available in following sizes: Toddler (XS), Child (S), Teen (M), Adult (L), and Large Adult (XL). The sizes are based on the head circumference. This sizing chart will help you determine which size is right for you.

3. I like a fleece hat, but I want it in different colours! Can you do that?

Yes, with our fleece hats and accessories you can choose any colour combination you can think of, using the colours you see in swatches . Please leave us a message during the checkout process.

4. What are the washing instructions?

For fleece hats: turn inside out, machine wash in cold water with like colours. Do not use chorine bleach or liquid softener. Tumble dry on delicate setting or lay flat to dry. Fleece does not need ironing.

5. How shall I know if the online ordering is secure?

Our online payment transactions are handled by PayPal. Once you put the item into shopping cart and proceed to checkout, you are being directed to a secure server (you will see a picture of a golden padlock in a lower right-hand corner of your screen), where you can submit all the personal information.

6. Can I return or exchange the item I ordered?

All our itemes are made to order especially for you, that's why we accept the returns on unused merchandize within 30 days of purchase, only for quality issues or if there is some mistake on our part. Shipping price is your responsibility.
There are no returns or exchanges on team hats.

7. How soon will my order arrive?

Your order will be ready to ship within 2-10 business days from the ordering date. Please refer to the Shipping information for shipping rates and approximate delivery time.